Every order is handled with care in my studio.  My aim is for you to be delighted with your purchase!

Please read below my shop policies.

SHIPPING POLICY

Due to COVID-19 there may be delays of UK & International shipping with Royal Mail. Please bear this in mind when ordering.

I aim to pack and dispatch your order within two working days. Once your order has been posted you will receive email confirmation of dispatch. I use Royal Mail service to post your orders.  The shipping cost includes both postage and packaging. Please note that you may be charged customs fees depending on your country of residence.

 

Postage of original paper artwork

UK shipping

Orders are posted with 1st Class Signed For service. Royal Mail aims to deliver the next day.

Cost of £ 3 

Shipping to Europe

Orders are posted with International Tracked service.  Royal Mail aims to deliver within 3- 5 working  days but please allow up to 2 weeks.

Cost of £ 10

Worldwide shipping

Orders are posted with International Tracked service.  Royal Mail aims to deliver within

5-7 working  days but please allow up to 2 weeks.

Cost of  £11

RETURN & EXCHANGE POLICY

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need your order number.

Unfortunately, I cannot accept returns on custom orders, sale items or gift cards.

incorrect or damaged items

In the unlikely event that your parcel arrives damaged, faulty or it is the wrong item, send me an email to renata.plachta.art@gmail.com to resolve your issue! You will be given the option of a replacement or refund. Please keep the packaging and take pictures to assess and resolve the problem quickly.